Cookie Policy

1. What is a cookie?

A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit a website. Cookies allow the site to remember your actions and preferences over a period of time, so you do not have to re-enter them on each visit.

2. Strictly Necessary Cookies

These cookies are essential for the platform to function. They do not require your consent (legal basis: legitimate interest / performance of contract).

• auth-token — Duration: session — Purpose: maintains your secure authentication session. Without this cookie, you must log in on every page.
• cookieConsent — Duration: 1 year — Purpose: remembers your cookie consent choice so you are not asked again on every visit.
• theme — Duration: 1 year — Purpose: remembers your display preference (light / dark mode). Purely functional cookie.

3. Functional Cookies

These cookies improve your experience without collecting data for marketing purposes. They can be disabled without preventing access to essential services.

• locale / language — Duration: 1 year — Purpose: remembers your chosen display language (French, English, German, Spanish).
• followup-sidebar-collapsed — Duration: localStorage — Purpose: remembers the open/closed state of the sidebar navigation in your client space.

4. Analytics Cookies

These cookies measure audience and analyse usage to improve the platform. Their placement requires your prior consent (legal basis: consent art. 6.1.a GDPR).

• _ga — Google Analytics — Duration: 2 years — Purpose: distinguishes unique users. Data is pseudonymised and anonymised.
• _gid — Google Analytics — Duration: 24 hours — Purpose: distinguishes user sessions within a day.
• _ga_[ID] — Google Analytics 4 — Duration: 2 years — Purpose: maintains session state for Google Analytics 4.

You may refuse these cookies via our consent banner or disable them at any time without loss of functionality.

5. Third-Party Cookies — Stripe (professionals only)

When paying for your subscription, our payment provider Stripe Inc. may place cookies on your device for security and fraud prevention purposes. These cookies are subject to Stripe's privacy policy (stripe.com/privacy). They are only activated during the payment process and do not affect patients / clients.

6. Managing and Withdrawing Consent

You can manage your cookie preferences at any time:

• Via our consent banner: accessible at the bottom of the page or by clicking 'Cookie settings'
• Via your browser: most browsers allow you to block or delete cookies. Consult your browser's help (Firefox, Chrome, Safari, Edge) for detailed instructions.
• Via Google Analytics Opt-out: available at tools.google.com/dlpage/gaoptout
• Note: deleting strictly necessary cookies may disrupt the proper functioning of the platform and require you to log in again

7. Your Rights

You have the right to withdraw your consent to analytics cookies at any time, without affecting the lawfulness of processing carried out before withdrawal. To exercise your rights or obtain further information, contact us.

8. Contact